A. S. A. P. - How to Handle the Irate Customer - Nancy Friedman
A. S. A. P. - How to Handle the Irate Customer - Nancy Friedman
Mar 11, 2019
nancyfriedman.com
In this mock call, you will learn how to de-escalate a sup call (supervisor call) and handle a dead-end scenario with an irate customer. You will also learn how to confidently deliver a bad news to your customer and how important your tone of voice is. | Kwestyon
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