Whether you're new to Springfield or just relocating across town, we make it easy to start, stop, or transfer your utility service. Choose the option that works best for you—online, by phone, or in person.

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Level pay gives you more predictable utility bills by evening out your utility costs over the year so you pay the same amount each month.

For utility emergencies, call City Utilities at (417) 863-9000 or dial 911. If you require additional assistance using this form, call City Utilities at (417) 863-9000.

Whether you're new to Springfield or just relocating across town, we make it easy to start, stop, or transfer your utility service. Choose the option that works best for you—online, by phone, or in person.

CU provides utility service for residential, industrial and commercial construction projects. Let us know your construction plans so CU can provide the service when you need it.

Availability is subject to the General Terms and Conditions Governing Water Service and the Utility Service Rules and Regulations.

For utility emergencies, call City Utilities at (417) 863-9000 or dial 911. If you require additional assistance using this form, call City Utilities at (417) 863-9000.

Under Springfield Code Section 110-2, City Utilities of Springfield, Missouri, is authorized to supply facts and information regarding utility consumption at specific premises.

Oct 13, 2025 · Project SHARE applications open in January and this locally administered program provides one-time utility assistance funded through donations from CU customers and employees.