All F5 products come with a one-year manufacturer's hardware warranty and 90 days of software media warranty. Technical support is limited to F5 products with active support contracts. …

Sep 9, 2015 · The F5 hardware product lifecycle support policy defines the stages of the hardware product lifecycle from initial release through retirement. This policy describes the levels of …

Sep 14, 2015 · Starting with BIG-IP 12.0.0 through 17.1.x, F5 adopted an alternating Major Release and Long-Term Stability Release model: For Major Releases (x.0.0), the Standard …

Sep 9, 2015 · F5 product support policies help you plan and prepare for your organization's support needs. Support for F5 products is based on a common model that defines milestones …

Standard and premium support provides remote assistance from F5 Network Support Engineers, including proactive support for planned maintenance, advanced RMA replacement, software …

Find governing documents for our products, support services, privacy, and contracts.

F5 Technical Support Services Guidelines and Policies F5® Technical Support is designed to remotely assist you with software and hardware issues related to the operation of your F5 …

Jul 19, 2022 · This article provides a consolidated list, by policy category, of the various active and retired lifecycle policies within the F5 product and service portfolio.

F5 agrees to support, maintain, repair or replace the F5 products ("Product (s)") properly registered and entitled subject to these terms and conditions ("Agreement").

Mar 16, 2021 · The software lifecycle support policy for F5OS Platform layer software defines the stages of the software lifecycle, from initial release through retirement. The intent of this policy …