Storch, who has been a Verizon customer for more than 40 years, cited a 2024 interview given by Brian Higgins, Verizon’s Chief Customer Experience Officer. He said “...it’s about the ...

NEW YORK, May 20, 2025 (GLOBE NEWSWIRE) -- Verizon Business today announced ... on social media as one of their leading customer outreach tactics. Facebook remains the number one most popular ...

Verizon’s outlook for the remainder of the year is shaped by its focus on customer retention, expanding converged offerings, and managing cost pressures from industry and macroeconomic factors.

new customer offers such as the three-year price lock, and the ongoing expansion of fixed wireless and fiber broadband were central to recent performance. Sampath noted, “Our Verizon Value ...

Verizon will continue leaning into customer experience as one of its major differentiators as it looks to improve customer retention, which fell in first quarter 2025 after it increased prices ...

Verizon Communications has reported revenue of $33.5 billion in first-quarter of 2025, up 1.5 percent year over year. Verizon mobile network Net income of Verizon for the first-quarter of 2025 was ...

Viewers are chiming in to say that there might be a catch. In a 7-second clip, Verizon customer Lindsey Bauer (@lindzbauer) explains how she got her bill lowered via text overlay. “I heard you ...

Verizon's strategic $20 billion acquisition of Frontier aims to bolster its fiber network. Integrating Google's AI models into customer service has significantly enhanced efficiency, reducing call ...

Over the past five years, Verizon has successfully rolled out innovative tools powered by Google Cloud technology to streamline customer interactions and reduce its employees' cognitive load.

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers ...

Some Verizon customers are receiving an unexpected $10 monthly discount per line after contacting customer support. Several Reddit users confirmed they were offered the loyalty/retention deal ...