Retailers around the world have learned that winning a customer once is not enough: true success lies in building loyalty over time. Smart customer retention tactics, rooted in personalisation, ...

Verizon customer perk phone plan changes eliminate Apple Arcade and Google Play Pass benefits as wireless competition intensifies.

The move impacts what Verizon calls “legacy discounts” that had no set expiration date, often awarded by executive customer ...

Will there be fallout from Verizon’s most recent price increases and their loyalty discount removals? It’s far too early to tell, and since they recently posted their Q2 numbers, we’ll have ...

Occasion purchasing: It’s fairly easy to track spending habits on seasonal events, such as holidays (Christmas, Thanksgiving, ...

Yeah, it’s happening as expected – Verizon is ending the loyalty discounts that so many of us have enjoyed for the past couple of years. Whether you were saving $10 or $15 or some other amount ...

Our survey reveals that Verizon customers are leaving the carrier in droves due to recent bill increases and removed loyalty discounts.

Tired of Verizon increasing your bill and removing perks? Here are some Verizon alternatives you'd be better off with instead.

Your emphasis on sharpening customer understanding, especially through the lens of emotion, resonates deeply with our philosophy at Verizon Business.

It appears that those customers made good on their promise, since Verizon revealed in its latest earnings report that its wireless postpaid phone churn (the number of customers who ended phone service ...

Following backlash for killing lifetime loyalty discounts, Verizon is offering some disgruntled customers $20 off their bill for a year ...