A federal appeals court on Tuesday upheld a ruling by the Federal Communications Commission to prohibit some of Verizon's tactics ... customer over, which is vital to the timing of Verizon's ...

Verizon's multi-quarter customer losses are starting to show signs of ending. The negative trend is ending despite the company not implementing massive promotions or other investments. With a ...

The appellate court upheld a lower court ruling that found the phone company employed unfair tactics when customers tried to switch to cable carriers. The cable companies were represented at oral ...

Verizon Communications Inc., the second-largest U.S. phone company, must stop trying to talk customers out of switching service providers while they wait for the phone numbers to be transferred, U ...

We’ll start with Verizon’s customer retention in the postpaid segment. Wall Street analysts expect Verizon’s postpaid churn in 3Q15 to be similar to what it was a year earlier. However ...

CIRP looked at the carrier usage data from its regular smartphone surveys and found that Verizon is leading in customer retention this year, with 90% of its customers staying put versus AT&T with ...

The complaint alleges that Verizon takes improper "retention marketing" steps to retain customers that have committed to try VoIP services offered by the three cable companies filing the dispute.

Now let’s look at the expectations for the carrier’s customer retention for the quarter. Analysts expect to see YoY improvement in Verizon’s postpaid retention during the quarter.

Verizon offers three-year price lock and free phone for new and existing myPlan customers, boosting value amid competitive market. Verizon's new plan includes free satellite text messaging, but ...

Getting people emotionally attached to your brand is the work of months, if not years. Fully engaged people are regulars, know exactly what they want and often serve as brand advocates. That means ...

Now, let’s take a look at the telecommunications (telecom) company’s customer retention during the quarter. YoY, Verizon’s postpaid churn continued to improve in 1Q16. For the company, this metric was ...