SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

This change is part of a broader effort to streamline operations and improve efficiency, especially as the SSA grapples with staffing reductions and increased workloads. The new digital feature ...

SSA Commissioner Frank Bisignano told managers he’s open to advocating for money for IT modernization or more employees to oversee tech modernization.

This initiative is part of a broader effort to modernize and streamline operations, especially as SSA offices face staffing challenges and increased operational demands. The new digital feature ...

Social Security will require in-person identity verification in some cases, is cutting staffing ... and wait time trends with new transparency initiatives. Some of President Trump's proposals ...

The SSA, according to Dudek, is now realigning with Trump's directive to make government "serve the people." That includes canceling contracts related to DEI initiatives, shifting remote employees ...

The digital initiative arrives as the agency faces unprecedented upheaval, including potential layoffs of up to 50% of its workforce and the closure of dozens of Social Security field offices ...

Trump’s mandate to reduce government waste and costs via the newly-named Department of Government Efficiency (DOGE) initiatives. For 72.5 million Social Security beneficiaries, mostly retirees ...