Strategic life and leadership coach Lisa McGowan has led sales and service teams for over three decades, most recently for VyStar Credit Union as a branch vice president, overseeing multiple branches ...
Telephone Skills for Enhanced Customer Service is designed to enable participants to understand the importance of proper telephone technique. Topics include voice skills for effective telephone ...
DEAR MISS MANNERS: I was being waited on at a copy center. I’m 82 years old. While talking with the clerk about my order, a young 20-something blond walked up next to me and told him she was there to ...
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