A Target representative about the 'rule' gaining viral attention on social media is normal customer service training.

Walmart and Dollar General are pulling back on self-checkout at roughly 9,000 locations, a sharp reversal for two chains that ...

When Americans pack their bags and venture beyond familiar borders, they often discover just how different life can be ...

Looking for better service and a friendlier dining experience? Try these thoughtful gestures and helpful habits to elevate your future restaurant visits.

Both common sense and science suggest Target’s latest effort to boost sales will backfire. Leaders should take note.

AURORA, Colo. (KDVR) — Often, the first thing you get when you sit down at a restaurant is a greeting and a glass of water.

Target will invest an additional $1 billion to revamp merchandise and improve its stores as its sales and profits continue to ...

HOOVER, Ala. ( WIAT) — The city of Hoover is embracing the culture of the South with a new program for business owners.

Target’s new 10-4 policy requires staff to greet nearby shoppers. Arizona stores may be affected, but details remain unclear.

The chain has started the “10-4″ guest engagement policy which directs employees to smile, wave and use what the “Today” show ...

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...

Starbucks is celebrating the holidays early with their fan-favorite Red Cup Day. Here's how to get yours with select ...