Here’s how Target employees must interact with customers this holiday season

When you step into Target this holiday season, be prepared to be met with endless smiles and random pleasantries from ...
The Economist

The 10-4 rule for interacting with customers

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...
WDEF

Target Launches “10-4 Program” Requiring Workers To Smile And Greet Customers

Target has implemented a new customer service initiative called the “10-4 program” that mandates employees smile at shoppers. Under the policy, workers must smile, make eye contact, and wave or greet ...
Hindustan Times

Fact-check: Target staff have to smile more at customers? What new rules say

Target has started a new initiative, internally dubbed the 10-4 program, which is part of its efforts to make the stores more welcoming ahead of holiday season. Several reports on X claimed that ...
Retail Insight Network on MSN

Target launches 10-4 shopper greeting programme

"Target launches 10-4 shopper greeting programme" was originally created and published by Retail Insight Network, a GlobalData owned brand.