Bronston Legal serves as seller's counsel to HighComm in strategic acquisition by Gateway Telnet, marking continued consolidation in the cloud communications and VoIP sector.

A Leadership Execution System powered by Culture-Calibrated AI replaces training and coaching. It stops Execution Drift by ...

The Right Voice Tool Doesn’t Just Answer Calls. It Scales Accountability Not long ago, I helped a regional dental network ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

Led by Frontline Group CEO Jill Blankenship and Strolid CTO Thomas McCarthy-Howe, who co-authored the IETF’s vCon Internet-Draft, this relationship sets a new standard for contact centers, including ...

The Access Challenge Healthcare Cannot Ignore Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or ...

Local News Travis County opens call center for additional flood recovery assistance Residents can contact the center to learn more about FEMA assistance, supplies and more.

Local News Georgia SNAP cardholders encouraged to lock cards; call center reboot expected An investigation is underway after the Georgia DHS call center, Conduent, was the subject of a cyberattack.

The center was taken offline over the weekend during an investigation, and state officials expect things to come back online today.

'Cyberattack' targets SNAP call center, Georgia officials confirm The Georgia Department of Human Services contracts with third-party vendor Conduent for EBT card support, including a call center.