The young founders just raised $14 million for Aurelian, a Seattle-based company that uses AI and voice technology to help ...

GE Vernova's strong 2025 performance is driven by surging global electricity demand, especially from AI data centers, ...

Let’s look at how data center software is evolving to reduce design and build time with lower risk while optimizing operational performance and availability.

Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in ...

“We are making good progress in delivering AI-powered solutions to an early stage CX automation market,” said Verint Chief Executive Officer Dan Bodner, who added that it recently announced its AI ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

School-based health centers (SBHCs) offer universal screening, brief intervention, and referral for adolescents with chronic medical conditions for substance use treatment.

Schneider Electric is rolling out Gateway, a new part of its partner program to help solution providers capture the massive ...

Pax8 is on cloud nine. The Denver-based software firm has moved to a new office in the Denver Tech Center — one it says has better amenities and will entice more of its employees to work in person.

BPA Quality, which has a long and successful legacy in the field, announced the rebranding of its proprietary call center QA software, from Quality Plus to EvalidateQA.

US senators introduce the “Keep Call Centers in America Act of 2025” to curb AI use and offshoring in customer service. The bill mandates disclosure of AI use, requires US-based call center options, ...

How would it protect consumers? To protect consumers, the bill would mandate that call center workers immediately disclose their physical locations to callers, and disclose whether AI is being used.