Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

according to a new report from the American Customer Satisfaction Index (ACSI), an organization that measures consumer ...

The airline industry score dropped to 74 overall in the latest report. That was down four points from 2024. The airline with the worst score by far was Frontier. Its score of 65 was down 4% from the ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

American Airlines is rolling out a redesigned app through the end of May, the airline said Monday. In response to customer ...

according to data released Tuesday from the American Customer Satisfaction Index. Hilton led other lodging operators for guest satisfaction — despite its satisfaction ranking on the index ...

according to an American Customer Satisfaction Index travel survey. Some carriers fared better than others when it came to keeping customers happy, as Southwest Airlines roared to the top of the ...