The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

The Right Voice Tool Doesn’t Just Answer Calls. It Scales Accountability Not long ago, I helped a regional dental network ...

A Leadership Execution System powered by Culture-Calibrated AI replaces training and coaching. It stops Execution Drift by ...

The former Zendesk headquarters at 1019 Market St. in downtown San Francisco is headed to a foreclosure sale after losing ...

One of Austin's coolest new offices is on the east side. The 33,000-square-foot space is at 1600 E. Fourth St., and in this story we share a batch of beautiful new photos that give you a sense of ...

Aurelian isn’t the only AI startup tackling non-emergency calls. Hyper, which raised a $6.3 million seed round, came out of ...

The young founders just raised $14 million for Aurelian, a Seattle-based company that uses AI and voice technology to help ...

The six-story 1019 Market Street in San Francisco’s Mid-Market neighborhood, owned by a Deutsche Bank investment fund, is set for auction.

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

Fairfax County is testing out AI to handle non-emergency 911 calls, easing operator workload while ensuring emergencies still ...