Retailers around the world have learned that winning a customer once is not enough: true success lies in building loyalty over time. Smart customer retention tactics, rooted in personalisation, ...

Verizon is offering retention discounts and a new Valued Customer discount, but only if you threaten to leave. Here's how you can trigger it!

Verizon customer perk phone plan changes eliminate Apple Arcade and Google Play Pass benefits as wireless competition intensifies.

Will there be fallout from Verizon’s most recent price increases and their loyalty discount removals? It’s far too early to tell, and since they recently posted their Q2 numbers, we’ll have ...

Yeah, it’s happening as expected – Verizon is ending the loyalty discounts that so many of us have enjoyed for the past couple of years. Whether you were saving $10 or $15 or some other amount ...

Your emphasis on sharpening customer understanding, especially through the lens of emotion, resonates deeply with our philosophy at Verizon Business.

Following backlash for killing lifetime loyalty discounts, Verizon is offering some disgruntled customers $20 off their bill for a year ...

Verizon customers with select legacy plans have had free access to Apple Arcade, but Verizon is ending support for the benefit starting in September.

Verizon is accused of having a customer complaint blacklist and harboring personal vendettas against people who lodge complaints with a third party.