Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

Pinpoint just raised $2.5 million to help brands turn social media likes, comments and DMs directly into sales.

In the age of AI, great customer experience (CX) hinges not on speed alone, but on empathy. This article explores why fully ...

Overview Canadian small businesses are adopting AI to save time, reduce costs, and compete smarter in 2025.Tools like ChatGPT ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Meta bundled AI dubbing and other creator tools into an AI-enhanced advertising package for Facebook and Instagram.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Brands are treating ORM as part of the digital and customer service backbone; Online reputation management will soon move ...

IDAHO FALLS, Idaho (KIFI) — A local pizza shop, Pie Hole, has temporarily closed its doors, citing online threats, after a dispute involving a customer wearing a MAGA hat blew up on social media.

Discover ingenious ways to increase brand visibility on a budget. Unveil key strategies to elevate your brand's presence ...

Technology rarely ends up being used as intended. From Facebook to AI, the most powerful applications often emerge in ...

(Istanbul, September 12, 2025) – Türkiye’s slowing down (throttling) of social media and messaging platforms at moments of social or political importance is denying people important information and ...