Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

Pinpoint just raised $2.5 million to help brands turn social media likes, comments and DMs directly into sales.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

The Middle East’s beauty sector is undergoing a fundamental transformation as increasingly educated consumers reshape how global brands approach one of the world’s fastest-growing cosmetics markets, ...

Factor Communications, writes about transforming digital engagement into lasting brand loyalty beyond temporary clicks and ...

Read the hidden dangers of AI, from privacy invasion to deepfakes, job risks, mental health, and scams. Learn how to stay ...

The convenience and ubiquity with which these platforms enter consumers' lives make them increasingly popular for shopping ...

Meta’s efforts to expand its core business beyond online advertising involve pitching companies AI-powered chat tools that ...

You can schedule posts on LinkedIn from your computer by connecting your LinkedIn account to a third-party app.

Welcome to Sportico's transactions wire, a weekly rundown of personnel, partnerships, products and purchases across the sports business industry. PERSONNEL Wasserman Hires Christa D'Alimonte as Chief ...

These AI business ideas can help you make the most of the AI revolution, and start a business that uses AI to create value for customers.