As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

Discover the leading conversational AI platforms transforming enterprise customer interactions in 2026 with advanced features and capabilities.

A number of travel companies want you to pay extra to bypass the bot and talk to a human. The Travel Troubleshooter opines on ...

Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue.

These fraudsters need to be taught a lesson.

Seventy% of the workforce are what the authors call “AI experimenters”: people who use AI for very basic tasks – summarising meeting notes, rewriting emails, getting quick answers. The second‑largest ...

OpenAI revenue grew from $2B to $20B as power scaled from 0.2 to 1.9 gigawatts—AMD and Oracle capture the buildout.

Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

Kate Henshaw did not write an essay . She did not convene a press conference . She did not threaten litigation or regulatory ...

The Blind Spot Hiding in Plain Sight  Ignoring women 50+ as a demographic is not a great marketing strategy; if you ask me, it’s an expensive blind spot. And yes, I’m saying ‘expensive’ on ...