A Target representative about the 'rule' gaining viral attention on social media is normal customer service training.

Walmart and Dollar General are pulling back on self-checkout at roughly 9,000 locations, a sharp reversal for two chains that ...

When Americans pack their bags and venture beyond familiar borders, they often discover just how different life can be ...

Looking for better service and a friendlier dining experience? Try these thoughtful gestures and helpful habits to elevate your future restaurant visits.

AURORA, Colo. (KDVR) — Often, the first thing you get when you sit down at a restaurant is a greeting and a glass of water.

Atlantic Coast Conference commissioner Jim Phillips is regularly on the road each week for football games and other league ...

Saying “please” transforms a demand into a request. “It acknowledges someone's choice of participation in something, and the impact that their participation might have on their own life,” Post says.

The chain has started the “10-4″ guest engagement policy which directs employees to smile, wave and use what the “Today” show ...

Target is introducing a new policy requiring employees to smile and engage with customers. The "10-4 program" requires staff ...

The year 2025 is not shaping up to be the best for the American company Target. After closing the second quarter of 2025 with ...

Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...