Target's so-called '10-4 rule' about smiling at customer is nothing new, retailer says

A Target representative about the 'rule' gaining viral attention on social media is normal customer service training.
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Walmart and Dollar General cut self-checkouts at 9,000 stores

Walmart and Dollar General are pulling back on self-checkout at roughly 9,000 locations, a sharp reversal for two chains that ...

The 12 Countries Where Americans Experience the Biggest Culture Shock

When Americans pack their bags and venture beyond familiar borders, they often discover just how different life can be ...

10 Restaurant Customer Habits That Can Earn You Better Service

Looking for better service and a friendlier dining experience? Try these thoughtful gestures and helpful habits to elevate your future restaurant visits.

Toys 'R' Us set to launch inside Woking Hobbycraft with free goodies for first customers

Toys 'R' Us is set to launch a new 'shop-in-shop' store inside Woking's expansive Hobbycraft branch, with free goodie bags to ...

Target’s New 10-4 Policy Is Dumb for 2 Reasons

Both common sense and science suggest Target’s latest effort to boost sales will backfire. Leaders should take note.

Aurora asks restaurants to stop greeting customers with a glass of water

AURORA, Colo. (KDVR) — Often, the first thing you get when you sit down at a restaurant is a greeting and a glass of water.

Key takeaways from Target’s pre-holiday report

Target will invest an additional $1 billion to revamp merchandise and improve its stores as its sales and profits continue to ...