hosted by Genesys®, a global cloud leader in AI-Powered Experience Orchestration. Xperience, the CX event of the year, will take place Sept. 8-10 at the Gaylord Opryland Resort & Convention Center in ...

Strong Y-o-Y growth, record gross margin, improved profitability and a 91% growth in pipeline APRIL TO JUNE 2025SaaS API Call revenues amounted to 12.7 (7.0) MSEK, +81%SaaS API Call volumes amounted t ...

"For 50 years, the Child Abuse and Neglect Hotline has acted as a lifeline for vulnerable children," DSS Children's Division Director Sara Smith said in the news release. "Each call represents a child ...

Abu Dhabi: e& today announced its consolidated financial results for the first half of 2025, reporting continued growth ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced $1.5 billion in new investment commitments from Salesforce and Servic ...

SAN FRANCISCO, July 31, 2025--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced $1.5 billion in new investment commitments from Salesforce and ServiceNow ...

The latest investment will help accelerate Genesys’ agentic AI customer experience orchestration opportunity. This also ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

The Ohio-based bank reports a 10% expense reduction within a year of moving its contact center technology to Google Cloud ...

Oklahoma and Arizona are among the states moving agency call centers to the cloud to shrink the size of their customer queues, expand self-service options and offer multilingual capabilities.

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance of enterprise software rivals backing the same company.