hosted by Genesys®, a global cloud leader in AI-Powered Experience Orchestration. Xperience, the CX event of the year, will take place Sept. 8-10 at the Gaylord Opryland Resort & Convention Center in ...

The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

Customers don’t see backend problems — but they feel them. Here’s how dedicated IPs reduce hidden CX friction.

Aurelian isn’t the only AI startup tackling non-emergency calls. Hyper, which raised a $6.3 million seed round, came out of ...

The young founders just raised $14 million for Aurelian, a Seattle-based company that uses AI and voice technology to help ...

The Right Voice Tool Doesn’t Just Answer Calls. It Scales Accountability Not long ago, I helped a regional dental network ...