Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Artificial intelligence offers the promise of preparing employee evaluations more thoroughly and objectively. But as our experts explain, you have to set yourself up for success.

Hall of Famers Marshall Faulk and Warren Sapp -- each of whom coaches under Deion Sanders at CU -- made special appearances on "Coach Prime's Playbook with Romi Bean" this month.

Elissa Kelly is the founder of Corporate to Coach™, a program that guides leaders from corporate roles to thriving solopreneurship.

Examples from the Field We asked industry experts to share how their companies handle performance management in a way that aligns with their culture. These real-world examples demonstrate how ...

In perhaps the most dramatic moment of the Minnesota Wild’s 2024-25 campaign, they needed a single standings point in the regular-season finale to clinch a playoff spot — and literally got it in the ...

Memphis Tigers football coach Ryan Silverfield took a swipe at the Georgia Bulldogs on Monday over the program’s spate of driving incidents. Silverfield spoke out holding his players accountable the ...

The Georgia football program under Kirby Smart is one that coaches across the country envy. It’s understandable; he’s 108-19 in his Bulldog tenure and has 2 national championship victories. However, ...

STATE COLLEGE | Defensive coordinator Jim Knowles wasn’t the only new member of the Penn State football staff coaching his first game for the Nittany Lions last Saturday. Stan Drayton, Penn State’s ...