Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

JetBlue, Delta, and Southwest topped the 2025 J.D. Power airline satisfaction survey. JetBlue was the top carrier for ...

The J.D. Power Airline Satisfaction Study is an annual survey that measures airline passengers’ satisfaction with their ...

JetBlue topped the chart in customer satisfaction for its business/first class cabins, and was second-best in the survey for its premium economy and standard economy product. Delta Air Lines ...

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to seat selection. The J.D. Power study shows airline customer satisfaction ...

Airline satisfaction ratings among first/business class passengers This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer ...