The Delta One lounge opened this week at New York's John F. Kennedy International Airport, offering new perks for some of the airline's highest-paying customers. The 39,000-square-foot space is ...

Delta uses Chooose to manage its SAF data and customer engagement initiatives. Delta is a major investor in Wheels Up. Delta and other investors in August 2023 propped up Wheels Up with a $500 million ...

Atlanta-based Delta Air Lines ranked No. 2 among U.S. airlines in the customer satisfaction study, tied with JetBlue. Dallas-based Southwest Airlines took the No. 1 spot, stepping ahead of Alaska ...

Airline passengers have revealed that JetBlue, Delta Air Lines and Southwest provide the highest customer satisfaction rate. The study analyzed seven core elements: airline staff, digital tools ...

Deeper engagement with Delta drives higher customer satisfaction, reinforces loyalty and creates greater lifetime customer value. Turning to our outlook. Consumers are continuing to prioritize ...

A Delta Airlines passenger endured an excruciatingly awkward customer service call after discovering that the rep was none other than his ex-girlfriend. The mortified flyer detailed the ...

ATLANTA (WANF/Gray News) - An “unruly customer” caused a Delta Air Lines flight to be diverted on Wednesday, the airline said. Delta Flight 83 was headed from Paris to Atlanta when it was diverted to ...

Building a cohesive omnichannel engagement strategy is essential for businesses seeking to meet and exceed customer expectations. An effective omnichannel approach ensures seamless and consistent ...

Delta Air Lines reported a $380 million hit from the CrowdStrike outage. The carrier spent about $170 million on customer and crew-related costs — but saved on fuel. Delta stock fell in ...