Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

“We are making good progress in delivering AI-powered solutions to an early stage CX automation market,” said Verint Chief Executive Officer Dan Bodner, who added that it recently announced its AI ...

The global contact center software market size was US$ 30.2 billion in 2021. The global contact center software market size is forecast to reach US$ 128.5 billion by 2032, growing at a compound annual ...

Bosch Power Tools elevated efficiency and customer satisfaction through an AI-driven system, managing more than 1.5 million service tickets across 40 countries annually by enhancing routing accuracy, ...

AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, today announced that its Voca ...

In Tallahassee, AI is used most notably in the city's utility customer service department and the Tallahassee Police Department.

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers across digital and voice channels.

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of ...

SAINT JOHN, New Brunswick, Aug. 21, 2025 (GLOBE NEWSWIRE) -- Procedureflow, a leading knowledge management software ... s AI ...