As transactions were made within a short period, a suspicious Sabarwal put the same on hold and froze the customer’s account ...

ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...

By redesigning processes and centralizing customer interaction around the mobile experience, brands can create meaningful ...

Lightfield, a new AI-powered CRM from the creators of Tome, launches to challenge Salesforce and HubSpot by eliminating ...

The "CX Leaders Navigate Disruption in a New Era of Customer Contact" report has been added to ResearchAndMarkets.com's offering. This report provides an in-depth look into what is changing in the ...

Salesforce says it revoked refresh tokens linked to Gainsight-published applications while investigating a new wave of data ...

Bikky, a customer data platform built exclusively for multi-unit restaurants, announced its partnership with Taco John’s®, the home of Taco Tuesday, and one of the largest QSR Mexican restaurant ...

Zomato is in advanced talks with the National Restaurant Association of India (NRAI) to begin sharing customer contact ...

Zomato’s move to share customer data with restaurants marks a major shift in India’s food-delivery ecosystem, with Swiggy expected to follow and industry dynamics set for major transformation.

InCoax Networks is taking the next step in the strategic transformation initiated during the autumn. The new, flatter organisation strengthens the company’s c ...

Kroger doesn’t expect the closures to have any impact on sales, but will take a charge of around $2.6 billion in impairment ...

Here's how a clean, organized workspace shapes first impressions, trust and overall customer experience — often before a ...