Alex Rivlin was tackling a last-minute task for his European vacation. That’s how he got snagged in an artificial ...

The fraud Rivlin encountered stemmed from a scheme that has circulated for years: scammers publish fake customer service ...

Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to ...

Do you ever use Google's AI-powered search to look for customer service numbers and other contact info? If so, you could be opening your wallet to a scammer. Several people are re ...

LivePerson (Nasdaq: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers across digital and voice channels.

Brand reputation is shaped not just by what a company says about itself, but by how it listens and responds to what customers ...

Scammers are now tricking Google's AI search tools into showing results for fake phone numbers. To be safe, stick to numbers ...

United Airlines said it's investigating after a passenger lost $17,000 during a call to the company's customer service line.

Google Salesforce system breach exposes business data while scammers use incident to target users with fake security calls ...

The ShinyHunters cybercriminal group breached Google's Salesforce system through vishing attacks, stealing business contact ...