The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in ...

Bosch Power Tools elevated efficiency and customer satisfaction through an AI-driven system, managing more than 1.5 million service tickets across 40 countries annually by enhancing routing accuracy, ...

Business leaders should create a platform to test AI concepts. Encourage employees to take risks with AI, but proceed with care. Keep one eye on the market for new technologies that might be exploited ...

MDB stock is up after hours on Tuesday. Get the details here.

Gartner® recently released its 2025 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) report. Tencent ...

The AI executive isn’t a piece of software; it’s a capability that blends perception, cognition and action into a proactive decision partner.

Q2 2025 Earnings Conference Call August 28, 2025 8:00 AM ETCompany ParticipantsDonghui Ma - President & Executive ...

Connect shoppers with AI agents or chatbots for faster service. Retail associates and CX representatives juggle several ...

Nvidia (NVDA) posted second quarter results that topped Wall Street estimates on both the top and bottom lines. However, the ...

The Lewis County 911 Executive Board is getting off the ground as it looks to establish operating guidelines and other essentials in its first two meetings. Lewis County 911 Executive Board Chair and ...