Long Island's Steve Bandrowczak embodies a do-it-yourself approach to life, working on the railroad and clamming before one day becoming the CEO of Xerox.

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

The global contact center software market size was US$ 30.2 billion in 2021. The global contact center software market size is forecast to reach US$ 128.5 billion by 2032, growing at a compound annual ...

The company that rose to new heights during the pandemic wants to be known as more than a video meetings provider. That gives ...

The Enforcement Directorate (ED) raided three locations in Delhi's Khanpur, investigating a money laundering case linked to a fraudulent call center.

A cyberattack on July 28 targeted Georgia’s EBT call center system, disrupting services and attempting to access user accounts.

The center was taken offline over the weekend during an investigation, and state officials expect things to come back online today.

Local News Travis County opens call center for additional flood recovery assistance Residents can contact the center to learn more about FEMA assistance, supplies and more.

Full transcript - Asure Software Inc (ASUR) Q2 2025: Conference Operator: Good afternoon, and welcome to Assure’s Second Quarter twenty twenty five Earnings Conference Call.

The Georgia Department of Human Services contracts with third-party vendor Conduent for EBT card support, including a call center.

The Philippine business process outsourcing (BPO) sector is teaming up with a former lawmaker to shield the local industry from isolationism, rapid rise of automation and the “aggressive ...