Apple is internally testing a new ChatGPT-like generative AI tool that will enable employees to offer faster technical support going forward. Apple recently launched a pilot program that provides ...

I do desktop support for a Midwestern university, and among my areas is our desktop-publishing department. They've got a newish Core i5-powered 21.5" iMac. Since around April or so it's been ...

For those with an eligible iPhone or iPad, the service offers access to AppleCare technical support via chat or phone, $29 iPhone screen damage repairs, and free battery service. I'm PCMag's managing ...

Even in the relatively straightforward world of iOS, things do go wrong, especially when upgrading iOS versions. So it comes as little surprise that Apple is pushing its frontline AppleCare support to ...

Earlier this month, we reported that Apple would soon introduce significant changes to its online AppleCare support portals. In line with our report, Apple has begun rolling out a redesigned AppleCare ...

Just a few days after updating the terms of its AppleCare+ Protection Plan for iPhone, iPad, iPod and Apple Watch to cover batteries that retain less than 80% of their original capacity within the ...

Apple has made a slight -- but welcome -- change to how screen sharing works when a customer engages with an AppleCare representative. Previously, the rep could initiate a screen share if she or he ...

In a recent change to its Support website, Apple integrated an interactive and streamlined user experience with powerful features like live chat to bring the portal more in line with the company's ...

Apple’s comprehensive offering for enterprise has yet to launch officially, at least via formal announcement from Apple and IBM, but a new website detailing AppleCare for Enterprise suggests it may ...

Apple today will be rolling out a couple of significant changes to its AppleCare support offerings. As we detailed in a report last month regarding Apple’s future plans for AppleCare, Apple will ...

For many Mac users, the utterly opaque nature of Apple Computer generates considerable interest in the inner workings of the company, not to mention spawning a cottage industry of rumor sites. Were ...