NEW YORK CITY (WABC) -- Scammers are seizing on Spectrum's ongoing battle with New York State to take full advantage of customer confusion. Last Friday, Governor Cuomo announced the internet, cable, ...

These commitments are encapsulated within Spectrum's new brand platform, Life Unlimited, which provides customers access to a life of 'unlimited' opportunity and possibility when seamlessly connected ...

An improved customer experience, product and service enhancements, and faster and more reliable service with added value have driven meaningful improvements in customer satisfaction scores as measured ...

We investigate consumer scams every day, but this one was really unsettling. Folks in our area are getting automated calls from someone who claims to be from Spectrum, offering half off your monthly ...

New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...

SYRACUSE, N.Y. -- Spectrum customer Ellen Mills was furious about losing her cable TV, internet and phone service for seven hours Saturday. “That was a huge inconvenience,” said Mills, of Lisbon in St ...

Spectrum customers saw ESPN and other Disney-owned channels go dark Thursday after the two corporations failed to reach a new carriage agreement. The blackout hits sports fans at the start of the ...

Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...

Customer-First Commitment Promises Bill Credits if Service is Disrupted and Guaranteed Pricing for Up to Three Years with No Annual Contracts Unveils New Spectrum Brand Platform 'Life Unlimited' ...