A new report emerged about Microsoft auto-installing the HP Smart app on Windows 10 and 11 PCs without user consent. The company said it is investigating the reports from affected customers.

If the HP Smart App is not opening, working, or detecting the printer, use the Diagnose and Fix button and see. More suggestions in this post.

You see, folks are saying their HP Smart app is displaying the “ Printer status unknown ” error, suggesting the app is not able to communicate with the printer.

The Microsoft Printer Metadata Troubleshooter Tool will rename your printer to its correct name and uninstall the HP Smart app.

Microsoft has released a troubleshooter tool to fix an issue where the HP Smart app would automatically install on Windows systems after renaming all printers to HP LaserJet M101-M106.

Microsoft releases downloadable tool to fix phantom HP printer installations Windows 10 and 11 users noticed this bug earlier this month.