Stonehill Introduces New Customer Experience Consulting Model to Drive NPS and CSAT Performance

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...
CMS Wire

Designing Customer Surveys Without Causing Customer Fatigue

Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...
CMSWire

Medallia & Ada Partner on Agentic AI for Customer Experience

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...
Business Wire

New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...
Business Wire

Can AI Agents Improve Customer Experience? New Survey Reveals Most Enterprises Aren’t Ready to be Autonomous, Despite Optimism

SAN DIEGO--(BUSINESS WIRE)--In a business landscape where customer experience (CX) is a key differentiator, executives are navigating the complex challenge of harnessing AI to drive meaningful impact.

Survey overload: Companies are inundating customers with endless surveys—and getting worse insights

This avalanche of survey requests doesn’t even help improve products or services, experts say.
MyJoyOnline

Prudential Bank shines again in Customer Experience Rankings

Prudential Bank Limited (PBL), an indigenous bank, has been recognised among the top five banks in the 2025 KPMG West Africa ...