In the last article, we looked at how a cloud-based called center is a better alternative to an on-premise… ...

Cloud call centers are dynamic in the sense that they allow you to expand or scale down depending on demand. This process is made simple by cloud technology as you no longer need an office to house ...

C&S Grocers couldn’t have possibly known what was coming when it moved its call center to the cloud, he notes. “But now, with more people working remotely, it’s good that we did it when we did.” ...

In 2021, Gamma acquired Mission Labs which strengthened their offering in Cloud Contact Call centers, a rapidly growing industry. Read more here.

For optimal performance, call centers are usually stacked with technologies like CRM (Customer Relations Management) software, automatic call distribution systems, and other advanced technologies.

Automatically syncing agent availability between 3CLogic’s Cloud Call Center platform and Zoom to minimize disruptions, streamline communication, and optimize call performance Allow agents to ...

Amazon Web Services (AWS) is strengthening the presence of its AI-powered contact center platform Amazon Connect in the Philippines as the business process outsourcing industry seeks tools that ...

Cloud-based call center software maker Five9 has raised $34.5 million in new funding to help it take on legacy software makers that still own 95 percent of the market.

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. Justin Hill, the owner of Convey Five ...

NewVoiceMedia has raised $35 million for cloud-based contact center technology. NewVoiceMedia powers an online network that delivers calls through your existing telephone infrastructure. Call ...

Avaya's new platform integrations and capabilities, along with expanded strategic alliances, are helping redefine the cloud journey.

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.