In the last article, we looked at how a cloud-based called center is a better alternative to an on-premise… ...

C&S Grocers couldn’t have possibly known what was coming when it moved its call center to the cloud, he notes. “But now, with more people working remotely, it’s good that we did it when we did.” ...

For optimal performance, call centers are usually stacked with technologies like CRM (Customer Relations Management) software, automatic call distribution systems, and other advanced technologies.

Automatically syncing agent availability between 3CLogic’s Cloud Call Center platform and Zoom to minimize disruptions, streamline communication, and optimize call performance Allow agents to ...

Cloud-based call center software maker Five9 has raised $34.5 million in new funding to help it take on legacy software makers that still own 95 percent of the market.

Amazon Web Services (AWS) is strengthening the presence of its AI-powered contact center platform Amazon Connect in the Philippines as the business process outsourcing industry seeks tools that ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. Justin Hill, the owner of Convey Five ...

Oklahoma and Arizona are among the states moving agency call centers to the cloud to shrink the size of their customer queues, expand self-service options and offer multilingual capabilities.

Avaya's new platform integrations and capabilities, along with expanded strategic alliances, are helping redefine the cloud journey.

NewVoiceMedia has raised $35 million for cloud-based contact center technology. NewVoiceMedia powers an online network that delivers calls through your existing telephone infrastructure. Call ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.