Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Zendesk is an industry-leading CRM trusted by more than ...

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

Zendesk allows everyone to work from the same live customer database, with synced ticket updates and a full history visible in the dashboard. That means faster handoffs, less repetition and quicker ...

Our research shows that HubSpot is better than Zendesk when it comes to marketing, but Zendesk Sell offers a better option for sales teams, with each providing some of the best CRM software for small ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...