WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...
Virtual agents can examine past customer interactions, detect patterns, and anticipate needs before issues escalate. This allows businesses to reach out proactively, prevent complaints, and streamline ...
AI video avatars and virtual agents transform customer support by delivering personalized, scalable, and 24/7 virtual assistance through cutting-edge AI video avatar tools. Pixabay, Alexandra_Koch In ...
It’s early, but the metaverse has emerged as a new frontier for brands to explore new technological boundaries and connect with customers in novel ways. According to a study by McKinsey, 59% of ...
Telkomsel enhances its customer service channel by updating its virtual assistant Veronika, now integrating Microsoft Azure OpenAI Service. The Veronika virtual assistant is developed using a range of ...
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