The Telephone Doctor usually gets asked: "What are the best customer service tips?" Recently, someone asked about the worst customer service mistakes. So, to make it even, we've compiled the ten worst ...

I wanted to bring you a few of the letters we get throughout the year from customer service representatives, managers, owners and everyday folks. They e-mail or write about what happened to them and ...

ST. LOUIS--(BUSINESS WIRE)--Nancy Friedman, The Telephone Doctor, a nationally known customer service keynote speaker, has been selected to speak at the annual FASTSIGNS® International Convention, ...

CEDAR FALLS - Nancy Friedman does not like caller I.D., automated phone attendants or the phrase "How may I help you?" But the world-renowned Telephone Doctor does have the cure for those ailments, ...

People who attended her seminars say "what Dr. Ruth does for the bedroom, the Telephone Doctor does for the phone. Nancy Friedman is coming to Jacksonville and will hold a seminar May 17 at the Adam's ...