Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

The young founders just raised $14 million for Aurelian, a Seattle-based company that uses AI and voice technology to help ...

The best software for your call center can manage customer & technical support including your sales needs. Check out this article to know more.

Choosing call center software for your small business can be intimidating, so we’ve gathered everything you need to know about the best call center systems on the market.

AI is a "once-in-a-generation opportunity" in call centers, says Five9 CEO Rowan Trollope. Companies are spending half a trillion dollars on call center automation software to produce experiences ...

Thanks to modern software technology, you don’t need a giant switchboard with multiple operators to keep your customers and call center agents happy — you just have to use the best call center ...

Tech systems powered by artificial intelligence are assisting 911 call centers to triage calls, add live video features and ultimately save lives amid a staffing crisis.

EvaluAgent, a startup developing software to evaluate contact center interactions, has raised $20 million in a Series A funding round.

Microsoft Corp. Wednesday released an update to its software for call centers that adds new functionality for customers to interact with customer-care agents, according to the company.

Tenant Inc., the leading provider of a complete technology ecosystem for the self-storage industry, today announced the launch of the Featherlink Connector, a powerful new integration tool designed ...

Replicant, a startup developing customer service automation software, has raised $78 million in venture capital at a significantly increased valuation.

Microsoft on Wednesday released an update to its software for call centers that adds new functionality for customers to interact with customer-care agents, according to the company. Previously ...