According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising ...
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...
Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...
Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...
Investors are more likely to understand the cost of advice than they have been historically — causing more advisors to redefine how they add value. The percentage of investors who either believe that ...
In the legal industry, attorney-client trust is critical and depends on a law firm's ability to safeguard a client's sensitive information: documents, business dealings and intellectual property. This ...
For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say. Trisha Jandoc was an associate writer at CNET ...
When it comes to employee satisfaction, culture is key. At the company I founded, we’ve learned a thing or two about cultivating a strong one. We’ve been fortunate to be named one of Ad Age’s “Best ...
Investing in employee development not only improves technical skills specific to the industry but also enhances customer service, leading to stronger client relationships and increased customer ...
In today’s competitive market, retaining clients is just as important, if not more so, than acquiring new ones. Reducing churn—clients leaving your business—requires a strategic approach centered ...
Forbes contributors publish independent expert analyses and insights. Mark Cohen covers the global legal industry and business reinvention. Law is staging its own version of “every kid gets a trophy.” ...
Editor’s note: This is the fourth article in a series. For the full series schedule, including links to previous articles, see the sidebar, “Building a Better Firm,” at the end of this article.
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