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Social Security recipients should know about two phone service changes that started Monday. • Need to change your direct deposit info? Changes to direct deposit information must now either be done ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

If you need to call Social Security, expect a long wait to get someone on the line. While the agency says it’s using technology to reduce call times, news reports say phone waits have exploded. An ...

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration.

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field offices amid Trump cutbacks. Social Security has stopped publicly reporting ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times and a crashing website. The Social Security Administration is surging staff ...