DALLAS and BARCELONA, Spain, June 1, 2010 /PRNewswire/ — NTRglobal, a leading provider of on-demand IT automation and remotesupport, today announced the addition of NTRsupport(TM) Direct Support ...

In all of customer service, there’s one metric that stands out above all the rest in terms of importance. More important than satisfactory resolutions. More important than call resolution times. What ...

The concept of remote work has gained momentum in recent years, driven by advancements in technology and changing attitudes toward workplace flexibility. The Covid-19 pandemic further accelerated the ...

Managing a remote software development team can be tricky, and it requires some dedication and effort. The rewards of doing it well, however, can be substantial and it’s not as... Managing a remote ...

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There are many reasons we’ll remember 2020 as a historic year. The rapid adoption of remote work may stand out among the most important, economically. The rise of a more remote workforce led to ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Forbes contributors publish independent expert analyses and insights. I help leaders communicate and collaborate with a global workforce. One of the silver linings of the Covid-19 crisis is that it ...

Business owners always say that each company has to live through a real crisis before it becomes a real business. All big companies we know have experienced a few big crises during their lifetimes, ...

As industrial facilities face mounting pressures to increase uptime, reduce costs and manage workforce limitations, the need for responsive, scalable support services has grown. This is leading to ...

Founder Reports looks at how leadership approaches designed for in-office environments can be improved to meet the needs of ...