Of the many things that can help drive sales for your business, perhaps few could be more important than customer service. While your core products or services may get most of your attention during ...

When county officials closed off North Carolina’s Outer Banks to visitors and nonresident property owners in March 2020, Clark Twiddy, president of the local vacation rental management company Twiddy ...

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

Half of consumers are concerned that AI will impede their ability to connect to a human, according to Qualtrics XM Institute.

In the marketing world, a brand is so much more than a mere logo or symbol. It is the intangible sum of a product's attributes: its name, packaging price, history, reputation, and customer experience.

Artificial intelligence and ChatGPT promise to revolutionize customer service automation, but is that what customers really want? What if AI in the CRM stack leads to dissatisfied B2B customers ...

Newsflash: ecommerce is on the rise, even if there has been a bit of a pullback lately, and the peak of the holiday season is now upon us. As the activity ramps up, so does the demand for high-quality ...

Many of today’s service experiences leave a little something to be desired. That’s mainly because there has been a dramatic decrease in employees’ soft skills over the past few years. These skills ...

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ...