There is a huge problem with trying to increase productivity in functions, processes and in business teams. Measurements of productivity look at the efficiency of a task. The assumption: if companies ...

Questions about faculty productivity are nothing new. But the growing use of metrics to assess faculty activity has raised the stakes at a time when colleges already face growing pressure to ...

You may have heard the phrase “what gets measured gets managed.” So when we want something done, we slap a metric on it and manage toward that metric. Seems reasonable enough, right? It’s not, though.

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

In recent years, the integration of eye-tracking technologies in laptop webcams has introduced a new dimension to employee productivity metrics. This technological advancement promises enhanced ...

A small-business owner seeks to improve the productivity of all the functional areas of his company, but achieving greater marketing productivity is particularly important, because it produces ...

Harnessing data and analytics to improve operational efficiency and track business is not only an important factor in an agency's success, but it also elevates agents' professionalism. While a number ...

A survey of 500 US and UK software developers conducted by J L Partners has found that 70% of software projects fail to be delivered on time, despite 83% of developers saying delivery performance is ...

When a company’s leadership isn’t as knowledgeable about the processes of building and maintaining technology as their employees, it can be difficult to show the full picture of the results your tech ...