When a warehouse manager suspects poor system performance, the first step is typically to check the real data. Unfortunately, more than 50% of the time, system performance is measured incorrectly.

Is there a visible commitment to operational excellence within your security vendor’s on-site team? How satisfied are you that your guard services contract has really effective and measurable quality ...

New AI-powered solution lets brands understand every corner of contact center performance, compare to industry benchmarks for the first time, and improve key metrics NEW YORK, Sept. 23, 2020 ...

When a manager can accurately measure his organization's performance, he is able to identify deficiencies in the organization and correct them. When the deficiencies are dealt with efficiently, then ...

Using information technology to measure business performance involves IT systems gathering data and analyzing it. Business performance management systems allow managers to examine details about ...

There is an old saying in business: “it is difficult to improve what you do not measure.” That philosophy has lead many fleets to develop KPIs — Key Performance Indicators. What exactly are KPIs? They ...

It’s difficult to accurately measure the performance of maintenance workers because there are so many variables. Consider what happens if you reduce performance measurement to merely counting ...

I have been discussing the need for small business CEOs to focus on "measuring" your operations so that you can manage them. A practical question is "what do I measure?" As you look at your business, ...

The final metrics I'll address in this series are for productivity. This is a slippery slope. Frankly, I can count on one hand the plants I've seen with an effective measure over the last 10 years.

In business, measurement is half-way to performance improvement. Assessing supplier performance is a difficult task. This article overviews price, cost and quality supplier performance measurement ...