Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack.

The customer service records of millions of Microsoft users were left exposed and accessible on the public internet for more than three weeks after a change made to a ...

Missed something last week on CMSWire.com? We've got you covered as we recap some of our top stories from last week. Are learning management systems going to boost institutions' learning strategies?

As part of Microsoft ignite 2023, the company announced Copilot for Service, which will provide generative AI features to help consumer service agents better serve their many customers. As part of the ...

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...

In brief: Security researchers with Comparitech recently discovered a collection of 250 million Microsoft Customer Service and Support (CSS) records sitting - unsecured - in a database accessible to ...