At 3Natives, we’ve always believed that fresh, high-quality food is only part of what keeps guests coming back. The rest is about how we make people feel, and our loyalty program is an extension of ...

Operators looking for evidence that customer loyalty is more important than ever need look no further than Pam Felix, co-founder of California Tortilla. When she eats somewhere other than the 39-unit ...

Acquisition costs dollars. Retention costs pennies. In the restaurant business, our sales funnel is cyclical because we become profitable when we can get our guests to come back. That's why we lean ...