Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and click on the little box that says "chat with an agent?" Except for the ...

A responsive chat widget inserts real time customer support into checkout, answering customer inquiries at the moment uncertainty appears. This swift interaction raises average order value, improves ...

In today’s fast-paced world, the importance of enhancing the user experience has never been more apparent. Consumers are looking for efficiency, especially in the technological age where countless ...

Google has been rolling out "chat with live agent" buttons in some local business panels within Google Search. This seems to be part of the Google Business Profile messaging platform. This was spotted ...

In May we reported Google was testing a "chat with a live agent" button for some local panels within Google Search. Well, that feature might be rolling out more fully now. Joy Hawkins, a local SEO who ...

Slack is now letting developers use live chat data to build AI tools and automate workflows, promising smarter collaboration ...