Applying Lean Six Sigma quality management techniques allows service management professionals to eliminate activities that add no value to customers, decrease costs, eliminate defects, reduce ...

In today’s fast-paced, globalized business world, competition among modern corporations is fierce. In this climate, every competitive edge matters, leading business professionals to continually ...

Lean manufacturing and Six Sigma principals are used to improve processes and create efficiencies in the overall manufacturing process. Lean manufacturing is used to minimize waste, while saving costs ...

Ries is, at first glance, very different from the quality gurus who presided–either physically or in spirit–over GE in the last century. In the 1950s William Edwards Deming taught the Japanese to ...